FREQUENTLY ASKED QUESTIONS
SHOULD I BUY AN EBIKE ONLINE?
As with any purchase or interaction online (or instore for that matter), vendor and customer strive for the best possible experience. Online, most people have a positive buying experience. However, some people end up badly burnt and that's why we recommend that as you are about to spend thousands of dollars on an electric bike, you should spend that extra $1 on a phone call and make sure there is a real person on the end of the line. Remember if you can't contact your e-bike seller by phone directly, or have them promptly call you to return a message you may have left, before you purchase, it is unlikely you will be able to contact them, or have them promptly call you back, after you purchase.
The Latin term: "Caveat Emptor" have become a proverb in English and means "Let the Buyer Beware." The term is as relevant today as it was when it was first uttered 500 years ago. Meaning that the buyer assumes the risk that a product may fail to meet expectations or have defects.
Instead of this our promise to you is not buyer beware but rather:
'FOR OUR BUYERS WE CARE.'
WHAT SORT OF ELECTRIC BIKE SHOULD I BUY?
If like most people these days, you are looking for a bike that will not only get you from A to B, but that you can have some fun on too, and can ride on any surface be that sealed or dirt road, mountain trail or bush track, sand or snow, or during or after the current pandemic, you want to avoid public transport and do that on an environmentally friendly mode of transport, then EGO is your one stop shop for the perfect eBike. this is definitely the bike for you. Or if you want to mix your commute up with some healthy exercise and still be able to jump on the train to come to work, or simply fold your bike up and put it in the boot of your car, then our folding ebikes are the perfect choice.
WHAT HOW MUCH DOES AN EBIKE/ELECTRIC BIKE COST?
There any many types and brands of Electric Bikes and their quality and value can be as low as $1,000 all the way through to extremely specialised high end ebikes over $10,000. Our high quality ebikes range in price from $2,500.00 - $3,500.00.
WHAT ARE THE ONGOING COSTS OF MAINTAINING YOUR EBIKE?
An e-bike is one of the cheapest modes of transport available and with a little ongoing care and maintenance they can last you a very long time. On average each charge of the battery is 10-15 cents, the bike will also need an annual service (similar to how a regular bike is serviced). Finally the battery will need to be replaced after approximately 1000 charge cycles.
WHAT ARE THE COST BENEFITS OF AN EBIKE?
Now you're talking! With the cost of charging your battery at around 10 cents a charge the potential savings are enormous. The average person could probably motor cycle to their local shops more than ten times for the cost of one charge. Imagine not taking the car for all those little trips under 10 kilometers or so. Not only will it save you tonnes of money it's good for you and the environment.
HOW FAST WILL MY EBIKE GO?
Whilst some of our ebikes can travel in excess of 50kph when pedaling in pedal assist mode, most ebikes will go between 15kph and 35kph. Street legal models are restricted to 25kph or less.
HOW FAR CAN MY EBIKE GO ON ONE CHARGE?
There are many factors that can determine the distance you can travel on your electric bike including wind, weight, hills, terrain, whether you use peddle assist or just throttle power only, and battery size. Most significant is the battery size. Most modern electric bikes will travel at least 40km to 80km on one charge.
HOW LONG WILL AN EBIKE LAST?
With proper care and maintenance an ebike can last for a lifetime. The main item needing to be replaced is the battery, however if looked after correctly can last up to 1000 charge cycles. The length of a charge cycle is extremely dependent on a number of variables such as on terrain, speed and use. For this reason it is very difficult to determine the overall lifespan of a battery. Having said this as a general guide an e bike battery can last from 3-5 years before losing efficiency. Just like a regular bike, an ebike will need to be routinely serviced to optimise its life span.
WHAT ABOUT SAFETY & SECURITY?
All our electric bikes have an Australian Import Approval. All bikes have a security key for their battery which must be inserted and turned before the bike can be started, please note that does not mean they can not be stolen, they may not be able to be motor ridden away but they can still be peddled away just like a standard push bike. But don't worry we can advise you on the best methods to secure your bike all the way from simple locks, to hardened steel chain options, GPS trackers and Insurance.
WHAT ABOUT LAWS AND STANDARDS RELATING TO EBIKES?
This information generally applies to Electric Bikes Australia wide however, please consult the relevant legislation in your state:
EBikes are Power Assisted Pedal Cycles (PAPC) that are designed to be propelled the same as a normal bicycle but with an auxiliary electric motor attached to assist the rider when required.
There are 2 types of eBikes:
Power assisted bicycles with a maximum power output no greater than 200 watts measured at the wheel. There is little additional legislation governing the use of these ebikes.
Power assisted bicycles with a continuous power output not exceeding 250 watts. These are also known as a “Pedalec." These cycles have to comply with the requirements of European standard EN15194 governing Electrically Power Assisted Cycles (EPAC).
The requirements for EN15194 Pedalec’s are:
The rider must have to pedal to activate the motor when travelling at speeds greater than 6kph.
The motor must cut off upon reaching 25kph or when pedalling stops.
The maximum continuous power output is not to exceed 250 watts. The motor can produce greater power for a very short period of time such as pulling away from traffic lights.
The motor must be electric.
WHAT ABOUT SHIPPING AND DELIVERY?
We deliver Australia wide. You can have your e-bike delivered direct to your door. Delivery cost depends on your location and if you let us know your post code we can let you know the exact cost.